No one looks forward to receiving a debt collection call.
At Midwest Fidelity, we understand that feeling and strive to make the collection process as easy and conflict-free as possible for everyone. We also understand that sometimes you may feel we fell short of meeting this goal. It is our hope that in these rare instances you will give us the opportunity to address your concerns directly. We offer multiple options for reaching an amicable resolution to your dispute:
- Fill out the conflict resolution questionnaire on our Complaint Portal. Please fill in every question to ensure we are able to assist you quickly. Once you’ve submitted your complaint, a Midwest Fidelity manager will reach out to you personally.
- Contact Midwest Fidelity directly at 1(800) 983-5027 and ask to speak with a manager.
When you work in debt collection, complaints are inevitable. But inevitability is no excuse for poor customer service. At Midwest Fidelity in Ottawa, Kansas we use industry best practices to provide the best possible service to everyone involved in the collection process. Our commitment to great customer service means we have one of the highest satisfaction ratings in the business. We have an A+ rating with BBB--a rare accomplishment in the debt collection industry.
We can’t promise that we will be able to successfully resolve every complaint. What we can promise is that we will take your submission seriously and give you and your concerns the attention they deserve. If you have any unease about the service you’ve received from one of our agents, please let us know. Because at Midwest Fidelity you matter, and we welcome the opportunity to make things right.
About Midwest Fidelity
When it comes to debt collections, the agents at Midwest Fidelity are industry veterans. We are experts in client relations and account administration, as well as collection technique and strategy. We provide industry-leading collection services with an emphasis on professionalism in the way that we handle our clients’ collection claims.