Midwest Fidelity Services, LLC
We are a full service accounts receivables company. We offer 3rd party collections, 1st party collections, invoicing, credit reporting, and legal forwarding of accounts. Our mission is to provide excellent customer service and performance building lasting relationships with our clients. Our entire operation reflects our Midwest values from start to finish.
With over 50+ years of collection experience across a variety of industries, you know your debt collections are being handled by passionate professionals. Our agents are experts at maximizing the recoveries for your company. We also use the latest training and technology to secure the receivables for your business in a safe and legal way.
Genuine Partners In Your Success.
Capable & Experienced Staff
Training and Experience
We are proud of the compliance and risk mitigation management systems that we have built. Before our agents are allowed to make their first call they are certified as a professional debt collector. They are extensively trained on the Fair Debt Collection Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), Fair Credit Reporting Act (FCRA), Telephone Consumer Protection Act (TCPA), and various state regulations. We don’t stop there. We provide ongoing monthly remedial training with daily questions designed to keep our agents minds fresh. We track cumulative scores and provide any feedback or coaching as necessary. Simply following the rules are not enough. We continuously coach and provide feedback, using specific call examples, how to interact with compassion, and respectfully as for the money. Midwest Fidelity Services, LLC has one of the best continual training programs in the industry.
Our training staff has access to call results almost real-time utilizing call analytics, data analytics, and call coaching software scripting. Midwest Fidelity has partnered with the industries leading technology providers to provide 100% oversite to our management for lightning fast reactions to real-time situations.
We take pride in setting the standard that collections can be done through the guidelines of the law, with compassion and get results!